Shipping policy
At Zenovelle, we are committed to providing a smooth, transparent, and reliable shipping experience.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be longer during holidays, product launches, or periods of high demand.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Time
Estimated delivery times vary depending on your location and carrier conditions.
Typical delivery windows:
- United States: 5–12 business days
- International: 7–20 business days
Please note that delivery estimates are not guaranteed and may be affected by customs delays, weather conditions, peak shipping periods, or carrier-related disruptions.
Shipping Costs
Shipping fees, if applicable, will be displayed at checkout before your order is finalized. Promotional free shipping offers may be available for qualifying orders.
Tracking Information
Once your order ships, tracking information will be sent to the email address provided during checkout. Please allow 2–5 business days for tracking updates to appear, depending on the carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. If an incorrect or incomplete address is entered, shipping delays, failed delivery attempts, or lost packages may occur.
If you notice an issue with your shipping address, please contact us as soon as possible at support@zenovelle.com. We will do our best to assist before the order is shipped, but we cannot guarantee changes once the order has been processed.
Delayed or Lost Packages
If your order is delayed beyond the estimated timeframe, please contact our support team and we will gladly review the situation with you.
If a package is marked as delivered by the carrier but cannot be located, customers should first check with household members, neighbors, or the local carrier. If you still need support, please reach out to us and we will do our best to help.
International Shipping
For international orders, customers may be responsible for customs duties, import taxes, or other fees required by their country. These charges are not included in the product price or shipping fee unless otherwise stated.
Questions
If you have any questions regarding shipping, processing times, or order tracking, please contact us at:
support@zenovelle.com