Refund policy

Refund Policy

At Zenovelle, your satisfaction matters to us. If something isn’t right with your order, we want to make the process as fair, clear, and straightforward as possible.

Return Eligibility
We accept returns within 30 days of delivery for eligible items.

To be eligible for a return:
- the item must be unused and in its original condition
- the item must be returned in its original packaging when possible
- proof of purchase or order confirmation must be provided

Non-Returnable Items
For hygiene, safety, and product integrity reasons, certain items may not be eligible for return, including:
- personal care items
- used wellness products
- items marked as final sale
- gift cards
- downloadable or digital products, if applicable

If a product is non-returnable, this will be stated on the product page or at the time of purchase.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@zenovelle.com.

To help us resolve the issue quickly, please include:
- your order number
- a brief description of the issue
- clear photos of the item and packaging

We will review the issue and work with you toward an appropriate resolution, which may include a replacement, store credit, or refund.

Refunds
Once your return is received and inspected, we will notify you of the outcome. If approved, refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Original shipping fees are non-refundable unless otherwise required by law or unless the return is due to an error on our part.

Cancellations
Orders may only be canceled before they have been processed or shipped. If you need to request a cancellation, please contact us as soon as possible at support@zenovelle.com.

Once an order has entered processing or has already shipped, cancellation may no longer be possible.

Chargebacks
We encourage customers to contact us first before filing a chargeback so we can help resolve any issue directly and as quickly as possible.

Contact
For return requests or refund-related questions, please contact us at:

support@zenovelle.com