FAQ

Frequently Asked Questions

How long does shipping take?
Orders are typically processed within 1–3 business days. Estimated delivery times are usually:
- United States: 5–12 business days
- International: 7–20 business days

How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow 2–5 business days for tracking updates to appear.

Can I cancel or change my order?
Orders can only be changed or canceled before they are processed or shipped. If you need assistance, please contact us as soon as possible at support@zenovelle.com.

What if I entered the wrong shipping address?
Please contact us immediately if you notice an address issue. We will do our best to update your order before it ships, but we cannot guarantee changes once the order has entered processing.

What is your return policy?
We accept eligible returns within 30 days of delivery. Returned items must be unused and in their original condition.

What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include your order number plus clear photos of the item and packaging.

Do you offer customer support?
Yes. You can reach us at:
support@zenovelle.com